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TERMS & CONDITIONS / COVID GUIDELINES

By booking and or purchasing tickets to our events you are accepting the following terms and conditions which will apply on all dates.

  1. All tickets purchased on this website or any other affiliate website will adhere to these terms and conditions regardless of the country / region an event maybe taking place. All attendees issued tickets via this website or an affiliate website will be subject to the rules and regulations of the venue hosting the event including and not limited to health and safety regulations, entry restrictions, age related restrictions, safe practices.
  2. The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior, during or after the event. The ticket holder voluntarily agrees that the management, venue, event participants, ticketing platform and all of their respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims arising from such causes.
  3. Brunch Event Tickets – All Brunch Club tickets are purchased per table not individually. You may be able to add an “extra person”. You may request an additional guest to join the table you have booked. Please note this is a ‘request only’ and is in no way guaranteed as the events are sold on a per table basis and not a per person basis. If there is a larger table available, an advisor may be able to exchange the larger table for the table you have booked. You will be sent a payment link to complete the upgrade. Should you fail to pay for the extra person, the entire booking maybe put on hold and entrance to the event will be void.Please do not book extra tables unless you require all of the spaces. If you book a table of 2 for an additional person, you will not be entitled to a refund for one person and so forth with larger tables. Only some tables can be accommodated together, or next to each other. We use hundreds of different venues with very different floor plans. Some tables are fixed and cannot be moved. If you have a group booking please contact our customer support team who will be happy to assist you with your booking. If you have booked multiple tables to accommodate an extra guest, and these tables cannot be seated together, you will not be entitled to a refund as all tables are sold on a non-refundable basis. Occasionally events will be postponed due to circumstances beyond our control. All customers will be automatically moved to the new confirmed date. The Brunch Club may offer a short window to accommodate refund requests. Please note all refund request made after any cut off date will not be due a refund. All events listed on this website will adhere to the Term and Conditions set out within this page regardless of the location such event may be taking place. Please check your tickets, as mistakes cannot always be rectified.
  4. Event Tickets (Non-Brunch Events) Various brands promote their events and list them on the Brunch Club website. All such events will be subject to the Terms and Conditions set out by The Brunch Club. This does not mean that every event is considered a ‘Brunch Event’ and events do not always include food and beverage. All customers are responsible for checking event descriptions before purchasing event tickets. Please note all tickets purchased are non-refundable. Occasionally events will be postponed due to circumstances beyond our control. All customers will be automatically moved to the new confirmed date. The event organiser may offer a short window to accommodate refund requests. Please note all refund request made after any cut off date will not be due a refund. All events listed on this website will adhere to the Term and Conditions set out within this page regardless of the location such event may be taking place. Please check your tickets, as mistakes cannot always be rectified.
  5. 5.a
    Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, you will be informed that your booking has been exchanged for a store credit to be used without limitation to the city or event theme, valid for 180 days from the notification period. Cancelled bookings are refundable, it is your responsibility to contact us for information on receiving a refund from the responsible party. Refunds are limited to 28 days from the event cancellation notice. If you do not request a refund within 28 days of the cancellation notice you will forfeit your refund and will be provided with a store credit to be used without limitation to the city or event theme, valid for 180 days from the notification period.
    5.b
    If the event was moved or rescheduled, the venue or promoter will offer new tickets or a store credit providing the rescheduled show is within the same city location. The venue or promoter will inform you of the rescheduled show, it is your responsibility to ascertain the date and time of any rearranged event. A store credit can be used without limitation to the city or event theme listed on The Brunch Club website, valid for 180 days from the notification period.
  6. The promoter or venue reserves the right to cancel customer tickets for no given reason. This does not affect your statutory rights and a full refund will be processed.
  7. You should check whether an event has been cancelled and the date and time of any rearranged event. The Brunch Club will endeavour to notify ticket holders of the cancellation. We cannot guarantee that you will be informed of cancellation before the time of the event
  8. Refunds are processed weekly on a Friday, please allow up to 8 working days for the banks to process the refund.
  9. The booking fee is non-refundable in all circumstances.
  10. If an event is rescheduled due to an ‘Act of God’ and/or Covid restrictions put in place by the local or national government, The Brunch Club obtains the right to offer a rescheduled date. If you decline this, The Brunch Club will offer you company credit to the value of the original purchase. Strictly no refunds.
  11. The promoter or venue are not liable for any additional costs incurred by the ticket holder if an event is rescheduled or cancelled.
  12. Line up and performer changes may occur for multiple reasons like illness or inability to travel as examples, if a performer is unable to be replaced all reasonable action will be taken to fill the gap but there is no cause for compensation or refunds of any kind if a line up change occurs.
  13. All Food orders for Brunch Club events must be correctly submitted by the Wednesday 17:00pm before your scheduled event. All customers will be contacted with an Automatic Food Reminder 9 days before the event with an accompanying text message alert providing you have submitted the correct telephone number in your customer account. Please note all “TBC” numbers must be removed for your food choices to be saved and successfully submitted. Please detail any special requirements under the relevant food item selected. Once submitted your food orders cannot be changed later and your order submission is final. Due to the volume of food orders, we can’t adapt, amend or change any meal dishes in advance or on the day. Please be aware any outstanding food orders, not submitted by the 17:00pm Wednesday deadline, will be decided by the venue catering team and their decisions will be final. There will be no cause for refund or compensation should you not receive your preferred meal choice having failed to submit your meal choices in time.
  14. Catering menu’s can be subject to change due to product availability. Please double check your “My Account” area for food updates or event pages for drink updates.
  15. A “Bottomless Brunch” provides a set menu of drinks that are served during the advertised time. This time will not be extended for late attendees. It is one glass per person at a time and drinks will be refilled once the glass is empty. Due to specific regulations under Scottish licencing laws, a “Boozy Brunch” entitles the customer to four drinks during the first hour of the event. Drinks tokens will be supplied on the day, and these will need to be used within the set time.
  16. Gluten Free / Vegan / Vegetarian options are available at the majority of our events, please view the specific menu for each event on the event page you’d like to attend. Customers Who Suffer From Life Threatening Allergies, Anaphylaxis And Dietary Intolerances please complete our Enquiry Form found here (selecting “food allergies”. This will only be confirmed once the promoter has responded in writing. It is also the ticket holder’s responsibility to communicate any allergies / special dietary requirements with the venue on the day of the event.
  17. Any issues with your food, drinks or service on the day are to be taken up with the venue and food vendor directly. We, the promoter and ticketing agent, are only providing the entertainment. We are not preparing or serving your food or drinks. No compensation will be given by the promoter or ticketing agent for any food, drink or service issues. If you have an issue on the day with food or drinks YOU MUST speak to the venue staff on the day for them to resolve it for you, nothing can be resolved after the event finishes, no compensation or refunds will be made available after the event has finished.
  18. The venue reserves the right to refuse admission and may on occasion have to conduct security searches to ensure the safety of the patrons.
  19. The promoter follows all current UK Covid guidance listed www.gov.uk/coronavirus, the ticket holder agrees that the guidance is subject to change and will be referenced at the point of the event date, not at the point of ticket purchase.
  20. Each of our UK venues have different Covid policies, these vary from no refunds, company credits and full refunds. It is the ticket holders responsibility to contact The Brunch Club via our Enquiry Form found here Contact Us | Bottomless Brunch Club prior to purchasing their ticket for the specific venue Covid policy.
  21. Some of our venues are outdoors. Please be aware and check this when booking as your table will be non-refundable and cannot be cancelled due to weather. The promoter holds the right to postpone the event in severe weather, you will be able to use your tickets for the postponement date or receive a credit to use against any future brunch.
  22. If you’re offered a credit for a rescheduled show, you have 14 days to claim this otherwise you forfeit this option and your original tickets will then remain valid for the new date.
  23. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed. If admission is granted the ticket holder accepts their bottomless time may be reduced. Strictly no refunds or credits will be provided to latecomers.
  24. We regret that tickets cannot be exchanged or refunded after purchase.
  25. Ticket prices may vary depending on the event – we may introduce discounts or promotions at any stage of the event. This will not affect your statutory rights and you will not be entitled to any backdated partial refunds if you have purchased your tickets before any special offers were introduced.
  26. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, ticketing platform or one of their authorised sub-agents, it will become voidable and the holder may be refused entry to or ejected from the venue.
  27. The venue may operate a No Smoking Policy.
  28. We operate a zero-drug tolerance policy, if you are seen with drugs in the queue, within the venue or show any signs of drug abuse, you will be refused entry and / or asked to leave the premises without a refund for the event.
  29. The promoter, venue management and ticketing platform accept no responsibility for any personal property.
  30. The majority of our events are restricted 18+, please check the event listing for confirmation of this and provide valid identification upon entry.
  31. We reserve the right to remove any guests from the queue or the venue that are not able to produce a valid ID on the day. Those found in breach of this are not entitled to a refund.
  32. For large groups please purchase multiple tables under the same booking name to be seated together, and or next to each other. Depending on safe and effective floor plans we may not be able to seat everyone on the same table. We will not split your group up over different sections.
  33. Photography and videography will be taken at the event and may be posted on our online platforms by purchasing a ticket you agree for The Brunch Club & it’s Partners to use the material for promotional purposes.
  34. The Brunch Club operates a zero-tolerance policy for any forms of verbal or physical abuse and/or discrimination throughout the event or towards any promoters, venue staff or other guests. The Promoter and the Venue reserve the right to eject any person in contention of this clause without any compensation.
  35. No touching of the Performers, Drag Queens, DJ’s, Event / Venue Staff is permitted throughout the duration of the event. Any inappropriate touching will result in immediate ejection of the event without any compensation.
  36. Accidental Purchases – If you notice you have booked the wrong show, and meant to book a different show, you will need to contact us within 24 hours of your confirmation. We will then do our best to move your purchase to the show you wanted subject to availability. Please note that all purchases remain non-refundable as per these terms and conditions.
  37. Boat Parties Events listed on this website or any other affiliate website linked to the various events run by the company are subject to the details included in the event descriptions of such events. All boat party event descriptions will be updated with any important information that may change the customer experience of the event. All customers are responsible for checking the event descriptions before their event takes place. If a change takes place within 24 hours of your event experience, the company will notify all customers affected with an email to notify all customers affected with any change that has taken place.37 a) The departure Times / Pier Addresses are subject to change depending on pier availability. customers will be notified via the email address they provided upon purchase. If a new departure time / pier address Is not suitable for s customer, The customer will be provided with a company credit. This credit will be valid for 12 months from the date of the effected experience. No Compensation / Refunds will be given in such circumstances. All customers acknowledge that the Thames is a busy waterway, TFL / Emergency Boats have priority. On occasions that the boat party may be delayed departing or returning, due to an unlimited number of unforeseeable reasons, no compensation / refunds will be given. These events are purchased on the basis that these are standing events. Seating is not guaranteed. Any available seating maybe provided on ‘A First Come First Served Basis’. It is the customers responsibility to inform us of any Medical or Special Requirements, prior to attending these events. All such requests must be acknowledged and approved in writing by the boat company a minimum of 72 hours prior to departure. Please contact (Contact Us | The Brunch Club ) Disabled Access. Boats are split over two levels, there are steps throughout the boat and disabled accessibility is limited. No customer is permitted to bring onboard food or drink. There is one exception: ‘during May – August, When the weather is Exceptionally Hot (above 25 degrees), a 500ml bottle of water will be accepted. This is limited to 1 bottle of water per person and must be factory sealed (all open vessels or liquids other than water will be poured out & disposed of by staff). Upon boarding you will be asked by security to remove & dispose of the lid. No food can be brought onto the boat unless for “Medical Reasons” (this must be approved in writing by the boat company a minimum of 72 hours prior to departure: (Contact Us | The Brunch Club ) As of 27.06.2024 we can no longer permit guests to bring any feathers or feathered decorations aboard any of the Boat Party events we organise, due to their environmental impact along the Thames water way. This advisory has been issued by the companies that provide and run the boats used in these events. As a responsible company we always consider and revise our green practices in order limit our companies’ effect on the environment.
  38. Feedback and Complaints – Only the lead bookers can contact us to raise an official complaint. To raise an official complaint, please go to the contact us page at the top of this website and select customer feedback. Please provide the Name, Order Number and Email address of the lead booker who booked the order with us. All complaints must be submitted within a maximum of 2 working days following the event taking place and please allow a minimum of 5 working days for all complaints to be resolved. We will always aim to resolve any issues raised as quickly as possible. This due process takes time as we need to escalate all complaints and wait for approval from the venues/suppliers we work with in order to find a resolution.
  39. We welcome feedback from our customers. Please note, if you have any issues following a Brunch experience with us, it will need to be reported within five working days of the event you attended. Failure to report any incidents will undermine the company’s efforts to resolve any disputes between either ourselves or venue partners. Reporting a complaint after 5 working days will impact any obligation to resolve the issue reported.
  40. If you have any questions regarding any of our T&C’s / Covid Guidelines please contact our customer service team prior to purchasing your ticket via: Contact Us | Bottomless Brunch Club
  41. Gift Vouchers: Several companies offer vouchers that can be used in exchange for experiences listed on this website. These vouchers are considered ‘Third Party’ purchases as your transaction has taken place with another company. You will need to contact the company that provided you with your voucher to discuss anything regarding the purchase of the product. Expiration dates are set by the voucher providers, we are unable to extend vouchers for you. Please contact the company that provided your voucher for further information.

    All vouchers, once redeemed, are non-refundable. Vouchers can be used on any product, in any location, as listed on this website. All bookings made using vouchers are non-transferable. Should the event you have booked not go ahead as planned, you will be credited to the sum of the voucher used. All customer credits are valid for 12 months from the period of event date you booked. Please note, only one voucher can be used per transaction. Should you complete your purchase without using the voucher code during the booking process, no refunds will be given for monies paid. There is a vigorous booking process that asks for card details. If you believe your voucher has not worked, please do not complete the booking using your preferred payment option. Any payment confirmed is non-refundable. Please contact customersupport@thebrunchclub.co.uk for assistance. If the customer has purchased a voucher from an affiliate company this does not guarantee their booking. You are responsible for checking the availability of the show you would like to attend. If a customer has purchased multiple vouchers, this will not guarantee tables / customers will be accommodated together. We will endeavour to sit customers together, however this is subject to availability.